essebet Platform Privacy Notice
This page describes what we collect when you use essebet and how we keep that data protected. We collect your information across multiple touchpoints—account registration, identity verification, deposits, withdrawals, and game activity. essebet operates on Android devices through direct app installation, on iOS through mobile browsers, and on desktop across supported jurisdictions where local law permits.
Our privacy approach centres on minimising collection to essentials and securing everything we hold. We do not sell your data to advertisers; we share information only with payment processors and compliance partners when necessary to complete your requests or meet regulations. This notice explains what we collect, who can access it, and the rights you have over your information.
We at essebet keep your data encrypted in transit and at rest, with access restricted to staff who need it for account support, fraud prevention, or legal compliance. Your privacy obligations rest on transparency—we describe our practices plainly so you can make informed choices about using our platform.
Data We Collect on essebet
When you register an essebet account, we collect your email address and phone number. During identity verification—required before deposits—we collect government ID images (national ID card, passport, or driving licence) and proof-of-address documents (utility bill, lease, or bank statement). We store these documents securely and use them only to confirm your eligibility to use essebet in your jurisdiction.
When you deposit or withdraw funds, we collect payment method details and transaction amounts. We do not store full payment card numbers; instead, we use tokenized references that allow us to process refunds and dispute resolution. essebet integrates with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts through mobile banking, local payment, online payment, and e-wallet. Each processor receives only the information necessary to complete your transaction.
Game activity—wagers placed, game outcomes, account balance—is logged for settlement purposes and fraud detection. This log helps us identify suspicious patterns and protect your account from unauthorised access. We retain game logs for 24 months to comply with regulations and resolve disputes.
We do not use your data for marketing without consent
essebet does not sell contact information or share game history with third-party marketers. We use your email and phone only to send account notifications and support responses.
How We Use Your Information
We use your identity documents to verify that you are eligible to access essebet in your region. Users in Jakarta, Surabaya, Bandung, and Medan complete this verification before deposits unlock. We use payment information to process deposits and withdrawals; our payment processors retain this data only as long as required by law and their own privacy policies.
essebet uses game activity logs to detect fraud, prevent duplicate accounts, and settle disputes fairly. If you report a transaction error—such as a deposit that failed to credit or a withdrawal request you want to cancel—we review your activity log to investigate. We also use logs to monitor for suspicious patterns like rapid withdrawals or account access from multiple countries, which may flag your account for manual review by our compliance team before large withdrawals clear.
We may disclose your information to law enforcement if required by legal process, or to payment processors if you dispute a transaction through your bank.
Your Rights on essebet
You can access all your personal information through your account settings. We retain identity documents and activity logs as required by regulations; typically, we keep data for 24 months after account closure. You can request deletion of your account and associated data; we will comply unless we are legally required to retain it for fraud prevention or regulatory purposes.
Cookies and Tracking
essebet uses cookies to remember your login session and preferences. Cookies expire after periods of inactivity for security. We do not use tracking pixels or third-party analytics cookies that profile your behaviour across other websites. Our use of cookies is purely functional—maintaining your session, storing your language preference, and preventing unauthorised access.
Data Storage and International Transfer
Our servers may sit outside your jurisdiction; by using essebet, you consent to your data being processed and stored internationally. We apply encryption and access controls to protect your information wherever it resides. If you withdraw funds during Idul Fitri, Idul Adha, or other public holidays when banking services are slower, we retain transaction details until settlement completes. essebet handles your data under contract with our payment processors and compliance partners, who are bound by similar confidentiality obligations.
If you have questions about your privacy on essebet—such as how your data is used, what documents we hold, or how to request deletion—contact our support team through your account messaging or email. We respond to privacy requests within 30 days. Your privacy is a cornerstone of how essebet operates; we maintain these standards to keep your trust and comply with regulations in supported jurisdictions where we provide services.